Contact & Orders
Send us a message or reserve your products for collection at our store.
Ready to assist you!
Here you can send us a simple message, make enquiries, or place an online order for collection at our store in Puerto de Santiago, Tenerife.
HOW IT WORKS :
- Messages and Enquiries : Use this form to send us any questions or concerns you may have. We are here to help.
- Online Orders : To place an order, please specify the product name and desired quantity in the form. You will collect and pay for your order at our store at the time of collection.
- Special Orders : For special orders, we recommend calling us directly or sending a message via WhatsApp for more personalised attention.
Thank you for choosing us. We look forward to serving you.
Contact Order Form
Frequently Asked Questions
How can I place an order for collection at the store?
You can easily place your order through our contact form. Simply fill in the required fields with the product name, desired quantity, and any additional relevant details. Once submitted, we will contact you to confirm the details of your order and the collection date at our store in Puerto de Santiago, Tenerife.
What information should I provide when placing an order?
When placing an order through our form, it is important to provide the following information:
- Contact Details: Full name, email address, and phone number.
- Order Details: Product name, desired quantity, and any variants or specifications (if applicable).
- Collection Date and Time: Specify when you plan to collect your order at our store in Puerto de Santiago, Tenerife.
- Additional Comments: Any special instructions or preferences you wish to include.
Providing this information will ensure we can process your order effectively and have it ready for collection at the desired time. We are here to assist you throughout the process.
Can I make special or customised orders through this form?
Yes, you can make special or customised orders through our contact form. Please provide all specific details of your order in the “Message or Enquiry” field of the form. This may include dietary preferences, special decorations, or any other unique requirements you have. We will contact you to discuss the available options and confirm the feasibility of your customised order.
Is there a minimum order requirement to use this service?
No, there is no minimum order requirement to use our store collection service in Puerto de Santiago, Tenerife. You can place orders according to your individual needs and preferences, with no minimum quantity restrictions. We are here to serve you, whether it’s a small or large order.
When can I collect my order from the store?
You can collect your order at our store in Puerto de Santiago, Tenerife, on the date and time you specified when placing your order through our form. Our collection hours are Monday to Friday from 08:00 to 20:30 and Sundays from 08:00 to 15:00.
Once we receive your order, we will contact you to confirm availability and coordinate a collection time that best suits you within our opening hours.
What payment methods are accepted when collecting my order?
We accept cash and debit/credit cards when you collect your order from our store in Puerto de Santiago, Tenerife. Please ensure you have your preferred payment method available at the time of collection to complete your purchase easily and conveniently.
How can I modify or cancel my order after submitting the form?
To modify or cancel your order after submitting the form, please contact us directly as soon as possible. You can call us at +34 634 35 40 21 or send us a message via WhatsApp.
We will be happy to assist with any necessary changes or cancellations, provided it is within a reasonable time frame before the scheduled collection date at our Macaronesia Coffee Shop Bakery in Puerto de Santiago, Tenerife.
Will I receive confirmation of my order after submitting the form?
Yes, once you submit the order form, you will receive a confirmation via email or WhatsApp within a reasonable time. This confirmation will include the details of your order, the agreed collection date and time at our store in Puerto de Santiago, Tenerife.
If you do not receive a confirmation or have any additional questions, please do not hesitate to contact us directly for immediate assistance.
